clawpaw.

Refund Policy

1. Free Plan

The Free plan is available at no cost and requires no payment information. You may use it indefinitely subject to the monthly lead limit.

2. Paid Subscriptions

Paid plans (Pro and Agency) are billed monthly in advance. You may cancel at any time through your account dashboard or by emailing hello@clawpaw.tech. Cancellation takes effect at the end of the current billing period — no partial-month refunds for cancellation mid-cycle.

3. 14-Day Money-Back Guarantee

If you are not satisfied with your first month on a paid plan, contact us within 14 days of your initial payment for a full refund. This applies to your first subscription only.

4. Eligibility for Refunds

We may issue refunds beyond the 14-day guarantee in the following cases:

• Service outage exceeding 24 hours in a billing period
• Significant degradation of data quality or coverage
• Billing errors or duplicate charges

5. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after the 14-day period
• Failure to use the Service during a billing period
• Violation of Terms of Service resulting in account suspension
• Third-party issues (email delivery, Slack outages, etc.) outside our control

6. How to Request a Refund

Email hello@clawpaw.tech with your account email and reason for the request. We aim to process refund requests within 5 business days.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback. Unjustified chargebacks may result in account suspension.

8. Contact

For refund questions, contact hello@clawpaw.tech.